Terms & Conditions

Terms & Conditions

General
Our shop is open from 8.30am - 5.00pm Monday to Saturday. The shop is generally manned from 7.00am – 6.00pm Monday to Saturday. We are closed on Sundays and Bank Holidays.
Any communication, including orders, received outside of these hours will be dealt with as soon as is practicable in line with the above timings.
The products supplied from this web site are supplied by Corbins of Uckfield Limited, a company registered in England and Wales (registration no. 04687095).
Registered office address: Priory House, 45-51 High Street, Reigate, RH2 9AE
V.A.T number: GB 621 6584 44

Prices
Prices stated may change without notice.


Deliveries and Lead-times
We aim to despatch all orders within 48 hours of receipt. During peak times (particularly at Christmas) this may not be possible. If we are unable to despatch your order within 72 hours for any reason we will, of course, contact you to discuss alternatives. If suitable alternatives cannot be made we will arrange a full refund.

Please note that, ordinarily, we do not despatch goods on a Friday. Deliveries can be arranged for a Saturday at an additional cost.
In most cases our delivery agents will require a signature for all parcels - please ensure someone will be available to receive your order. In the event of no one being available your parcel may be returned to the depot for delivery at a later date.
Our deliveries are made by a combination of couriers, Parcelforce and Royal Mail. Choice of agent is dependent on size of parcel and speed of delivery required. We strongly recommend that all perishable items are sent by overnight delivery.
Services to customers in outlying areas such as the Highlands and Islands of Scotland, other offshore islands and Northern Ireland will take a little longer and are charged at a premium to more accessible regions.


Refunds & Complaints
We take any complaints very seriously, and we try to respond to complaints as soon as we possibly can. If you are not happy with your order, for any reason, then please contact us direct. We aim to resolve any issues as swiftly and amicably as we possibly can.


Supply of Alcohol and Intoxicating Substances
It is against UK law to sell or supply alcohol and/or intoxicating substances to persons under 18 years of age. By placing an order, you confirm that you are at least 18 years’ old.

Substitutions
At certain times it may be necessary to substitute items. Where this is necessary items will be replaced with similar goods of equal quality and value.


Privacy Policy
We collect personal information when you register with us at www.corbinsdeli.co.uk, or when you make a purchase from our website. The information is used to enable us to process and deliver your orders. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply.

The information will also enable us to send you details of Corbins of Uckfield Ltd. offers and information that we feel may be of interest to you.

We do not give, sell, or swap our list of customers who register with us to anyone else. If you wish to have your details removed from our database, please call or email us, and we will remove your name.
Security Policy & Payment Options
Our payment system provided by PayPoint utilises Secure Socket Layer (SSL) technology with 128-bit encryption; an extremely secure on-line payment system ensuring both security and privacy of the information.

Your credit card numbers are encrypted and securely transmitted.

You will see the padlock or key icon denoting security on the bottom of your toolbar when you submit your order details.

We do not store personal information about you which is not needed for the transaction. We do not disclose buyer information to any third parties. We collect at the time of ordering billing details to enable us to process your order in accordance with the Data Protection Act 1998.
If you would prefer to order and pay for your goods by telephone please feel free to contact us during our shop opening hours.

Disclaimer
Corbins of Uckfield Ltd. has taken every effort to ensure that the information on this website is accurate and up to date. However, Corbins of Uckfield Ltd. takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

Corbins of Uckfield Ltd. shall not be held liable to any individual or business for any damage or loss that may have occurred from the use of any matter contained on this website.

Corbins of Uckfield Ltd. assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links, you will leave this website and Corbins of Uckfield Ltd. will not be responsible, or liable for the content of any other websites on the Internet that you may visit from its site.

Corbins of Uckfield Ltd. also prohibits all persons from providing hypertext or other links to the www.corbinsdeli.co.uk website from their website or from a third party's website, without our prior written consent.

We reserve the right to make changes to the website and to this disclaimer at any time.

This does not affect your statutory rights as a consumer.
These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts to which both parties submit.